To combat this we need situational awareness and agility to determine the most appropriate response at any given moment. When this ability is degraded we face ‘Malfunction Junction’ at an individual and organisational level.
What does this look, sound and feel like?
As an individual we start to notice the taught shoulder muscles, clenched jaw, frontal headaches. When we press the ‘over-ride button’ this ‘ramps up’ to grumbling stomach acid, backache, migraine style ‘bouncing’ headaches. Ignore the leading Key Performance Indicators (KPIs) and we meet ‘Malfunction Junction’ head on! Stomach Ulcers, High Blood Pressure, Angina, Heart Attack, Back Structural Failure.
At an organisational level this reveals itself as “only dropping the ball this once “, late deliveries “out-with my control”, minor plant shutdowns, staff last minute ‘sickness’, late payments, minor injury increased frequency. Turning a ‘Nelson’s Eye’ to the KPI’s leads to enhanced Product Quality failures with multiple ‘returns’, Major ‘plant trips’ with substantial Loss, Cash Flow problems. A ‘head-in-the- sand’ approach is stumbling towards catastrophic failure – ‘downsizing efficiencies’, Branch Closures, major accidents, ‘Administrators’…
Situational awareness at a personal and organisational level begins with each and everyone of us. Individually and collectively we all can make a difference. We all have specific skill sets developed over many years – the problem is that we have, in the urgency of everyday life, forgot to tune into our innate sensing abilities. We can regain this by remembering to ‘stop and breathe’ as individuals and organisations on a regular basis. Some would call this mindfulness, I call it living in the NOW.
As individuals we can ‘front load’ our day by following an energizing ritual – an example as per below. You know, if you tune in, what works for you, your team, your organisation…
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